Our Policies
Service Guidelines
Delivery Policy
Our standard local charges of Ghc25 covers packing and postage, with orders over Ghc1,000.00 qualifying for free standard delivery.
Methods of Delivery
- Standard Delivery: 3-5 Business Days
- Express Delivery: 1-2 Business Days
- International Delivery: 6–10 Business Days
If any products you have requested aren’t in stock, we will email you to let you know. (Costs shown are per delivery address, per delivery period).
We ship worldwide. Exact shipping and charges are determined at the time of checkout based on the number of items purchased. Shipping cost discount may apply depending on amount of purchase. International Shipping cost may not exceed USD25.
We can deliver all or part of your order to addresses other than your own, and during the checkout process you will be given the option to tell us where you want to send the items in your basket. (Opting for multiple delivery addresses will incur additional delivery charges).
All deliveries must be signed for. We will re-deliver an order in the event the recipient was unavailable for the first delivery but we reserve the right to levy a further deliver charge.
If delivery problems occur, kindly contact Customer Service at info@alegnaa.com
Return Policy
If you are not completely satisfied with your purchase, we offer a 14 day return policy from the date of purchase.
With limited exceptions, all valid returns are refunded with store credit. Damaged/defective products will be subject to an exchange if in stock.
Allow 4 to 8 business days after returns have been received for processing. All final sale items are marked as such and cannot be returned for store credit.
Except for faulty goods, all eligible items for return and refund, must be returned in a saleable condition. They must be returned unused and in their original, undamaged packaging.
Refunds
Once we receive your item in the a saleable condition, we will immediately notify you of the status of your return after inspecting the item.
With limited cases where refunds become necessary, once your return is approved, we will initiate a return to your credit card ( or original method of payment. You will receive the credit within 14 – 28 days, depending on your card issuers policies.
Shipping
You will be responsible for your own shipping cost for returning your item. Shipping cost are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refunds.
Privacy Policy
When you purchase products from our store, you share and we collect personal information such as your name, email address, phone number and address as part of the selling and buying process. This information is used solely to helps us update you on new products and services using email marketing or broadcast. You may unsubscribe at anytime by clicking on the unsubscribe button at the end of such email.
By using our website, you are giving us consent to collect and use the information for such purpose only.. We adhere to strict protocols to ensure that your information is not mishandled, misused, lost or stolen.
We do not sell or share the information collected with any other parties and we use it for the purpose stated above only.
We may disclose your personal information under compulsion of law or in case of violation of our terms and conditions.
Payments
Your credit or debit card data is encrypted through Payment Card Industry Security Standard (PCI-DSS) any time you choose a direct payment gateway to complete your purchase. Card information is encrypted using secure socket layer technology (SSI). The purchase transaction information is stored only for the period necessary to complete the purchase, after which the information is deleted.
Currently, all direct payment gateway is regulated by PCI Security Standards Council, which is jointly managed by Visa, Mastercard, Discover and American Express. These organisations helps ensure the secure handling and processing of credit/debit card information which Alegnaa strictly comply with.
Third Party Links
We are not responsible for privacy policy of third party links that may direct you away from our site.
Age of Consent
By using our site, it is believed that you are of the age of maturity in your country, state or province of residence or given us consent to allow your minor dependants to use our site.
Change in Privacy Policy
We reserve the right to modify or change any terms of this privacy policy at any time without formal notification. We will however, alert you of material changes on the site so kindly review when updates are done and posted. All changes will take effect from the date of post to the site.
For further enquiries, kindly contact us at info@alegnaa.com
Last modified in August 2020
SIGN UP
FOR NEWSLETTER
Subscribe to the weekly newsletter for all the latest updates